: Meet Zac Garside | phcppros

In our November PHCP Millennial On The Move spotlight, we invite you to meet Zac Garside, CEO of Power Selling Pros!

PHCPPros: What is your role in the PHCP industry?

GarsideI’m the CEO of Power Selling Pros, the company contractors use to turn their customer service department into a profit center.

PHCPPros: How and why did you decide to enter a career in the PHCP industry? 

GarsideIn 2015, after completing two years of missionary service, I was approached by Power Selling Pros about becoming a CSR coach. I took them up on the offer and have been in the industry ever since! 

PHCPPros: What have been some of your career highlights so far? 

GarsideIn coaching, the highlights mount to an endless degree  CSRs finally getting fulfillment from their work, watching them get complimented by customers, and seeing the monetary outcome of improved performance. I’ll never forget a coaching session with a CSR manager who ended the call saying that she finally had the perspective she needed to be great at her job. Or talking to a CSR who was performing at the highest level of his career after implementing everything we talk about.  

PHCPPros: Are you affiliated with any groups and organizations in the PHCP industry?  

GarsideYes. We’re members of Service RoundTable, Neighborly, Lennox Partners, and Carrier Partners, along with several other groups in the industry.  

PHCPPros: Do you have any mentors in the PHCP industry or otherwise?

GarsideYes. Brigham Dickinson, the founder of Power Selling Pros, has been a mentor to me for many years. I also admire and look up to guys like Stephen Dale, Josh Kelly, Tersh Blissett, and, above all, our customers. Customers with needs are any business person’s best mentors.  

PHCPPros: Do you consider yourself a mentor?

GarsideYes. I’ve been coaching CSRs and their leaders in home service businesses across the country for seven years. I love to help companies go from average to extraordinary with their customer service experience.  

PHCPPros: What does it mean for you to be featured as a PHCP Millennial on The Move?

Garside: The trades are underserved. It’s annoying to watch bloated Silicon Valley companies rake in talent while the trades the very people who make a functioning society possible — get overlooked by potential talent. It’s a great honor for me to help the trades in becoming a better, more attractive career destination for up-and-coming talent. You can build the life you want and earn the money you want in this industry.  

Do you know someone you would like to nominate as a PHCP Millennial On The Move? Email PHCPPros Digital Strategy Manager Nicole Meyer at nicole@phcppros.com

Source: www.phcppros.com

Drake Wills Plumbing

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We’re dedicated to giving our customers the kind of service they expect—and deserve—when it comes to plumbing. We provide a complete range of services, from simple repairs and maintenance to major system upgrades. Whether you’re ready to make an upgrade or you need to fix that leaky faucet once and for all, drop us a line; we’d love to hear from you.

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Drake Wills Plumbing

We're here to help.

We’re dedicated to giving our customers the kind of service they expect—and deserve—when it comes to plumbing. We provide a complete range of services, from simple repairs and maintenance to major system upgrades. Whether you’re ready to make an upgrade or you need to fix that leaky faucet once and for all, drop us a line; we’d love to hear from you.

M-F: 8am-5pm | S-S: Closed